Data Processing Agreement

This Data Processing Agreement (DPA) forms part of the contract between you (the Controller) and IDEAL GENIUS ADVANCE SRL, VAT 37213946, Trade Reg. J40/3407/2017 (the Processor, “askFlo”), and governs the processing of personal data carried out by askFlo on your behalf when you use our platform and modular services. It is concluded under Article 28 of the GDPR (EU Regulation 2016/679).

1. Roles of the parties

For the data about your own business and your customers that you provide or connect to askFlo, you act as the data Controller and askFlo acts as the data Processor, processing it only on your documented instructions. For data about your own askFlo account (your name, email, billing), askFlo is the Controller — see the Privacy Policy.

2. Subject matter and purpose

askFlo processes personal data only to provide the agreed services: managing and optimising advertising campaigns (PPC), tracking and analytics setup, SEO, websites, creative and retention. Processing lasts for the duration of the contract and any legally required retention period thereafter.

3. Categories of data and data subjects

• Account & contact data (names, emails, phone numbers) of your staff and leads.
• Advertising & analytics identifiers (cookie IDs, online identifiers, campaign and conversion data).
• Website behaviour and aggregated audience data.
• Data subjects: your customers, website visitors and leads.

askFlo does not request or require special categories of data (Art. 9 GDPR).

4. Sub-processors

You authorise askFlo to engage the following sub-processors, each bound by data-protection obligations equivalent to this DPA. We will inform you of any intended changes and give you the chance to object.

5. International transfers

Where a sub-processor transfers data outside the EEA (e.g. to the USA), the transfer is covered by appropriate safeguards such as the EU Standard Contractual Clauses (SCC) or an adequacy decision.

6. Data subject rights

askFlo assists you, taking into account the nature of the processing, in responding to requests from data subjects exercising their rights (access, rectification, erasure, restriction, objection, portability). If a data subject contacts askFlo directly, we forward the request to you without undue delay.

7. Retention and deletion

askFlo processes the data for as long as the services are active. On termination of the contract, and at your choice, askFlo deletes or returns the personal data processed on your behalf, except where retention is required by law (e.g. financial documents). Consent records are retained as proof of consent.

8. Security measures

• Encryption in transit (HTTPS) and hashed credentials; secrets stored in a secure secret store.
• Role-based access control and least-privilege access to data.
• Tenant isolation between clients; audit logging of sensitive actions.
• Rate limiting, prompt-injection guards and regular security reviews.

9. Breach notification

askFlo notifies you without undue delay after becoming aware of a personal data breach affecting the data processed on your behalf, providing the information you need to meet your own GDPR obligations.

10. Audits

On reasonable request, askFlo makes available the information necessary to demonstrate compliance with this DPA and supports audits conducted by you or an auditor mandated by you, subject to confidentiality.

11. Contact

Processor: IDEAL GENIUS ADVANCE SRL, România. For data-protection matters, write to info@eflo.ro. See also our Privacy Policy and GDPR page.